Terms of Service

Last updated: 26 August 2026

Welcome to PeakArc. These Terms of Service (“Terms”) govern your use of the PeakArc website and your purchase of products from us.

By accessing or using our website, or placing an order with us, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About PeakArc

PeakArc operates this online store and website and provides the products and services made available through it.

Contact email: peakarc.shop@gmail.com

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not:

• Violate any applicable law or regulation.

• Attempt to gain unauthorised access to our website, systems or accounts.

• Interfere with the security, operation or availability of our website.

• Use our content or intellectual property without permission.

We may restrict or suspend access to our website where reasonably necessary to protect our business, customers, website or systems.

3. Products

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However, product colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to update product information, availability and specifications where reasonably necessary.

4. Prices

All prices displayed on our website are stated in the currency shown at checkout.

We make reasonable efforts to ensure prices are accurate. However, errors may occasionally occur.

If we discover a significant pricing or product-information error after you place an order, we may contact you to confirm whether you wish to continue with the purchase at the corrected price or cancel the order where permitted by law.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

Your order confirmation acknowledges that we have received your order. It does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• There is a significant pricing or listing error.

• We reasonably suspect fraudulent or unauthorised activity.

• We are unable to fulfil the order.

• Cancellation is otherwise permitted by applicable law.

If we cancel an order after payment has been taken, you will receive an appropriate refund.

6. Payment

Payment must be completed using the payment methods made available at checkout.

By placing an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Their own terms and privacy policies may also apply.

7. Shipping and Delivery

Delivery information, available destinations and estimated delivery times are provided through our website and/or checkout where available.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by factors outside our reasonable control, including carrier delays, customs procedures, weather, supply interruptions or other unforeseen circumstances.

Our Shipping Policy provides additional information about delivery arrangements.

8. Returns, Cancellations and Refunds

Our Return & Refund Policy explains the procedures and rights relating to cancellations, returns, refunds, faulty products and incorrect orders.

Nothing in these Terms removes or limits any consumer rights that cannot lawfully be excluded or restricted.

9. Promotions and Discounts

Any promotional offers, discounts or special pricing are subject to the terms stated when the offer is made.

Unless otherwise stated, promotions may be withdrawn or changed at any time before an order is placed.

Promotional offers do not affect your statutory consumer rights.

10. Intellectual Property

All content on the PeakArc website, including our branding, logos, text, graphics, photographs, designs and other original materials, is owned by or licensed to PeakArc unless otherwise stated.

You may view and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, copy, sell or commercially exploit our content without our prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may use or link to third-party services, websites, payment providers, fulfilment services or other platforms.

Third-party services are generally governed by their own terms and policies.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services that we do not control.

12. Product Information and Availability

We do not guarantee that every product displayed on our website will always be available.

We may modify, discontinue or update products and product information at any time.

Where reasonably possible, we will provide accurate information about product features and availability before you purchase.

13. Limitation of Liability

To the extent permitted by law, PeakArc will not be responsible for losses that are not reasonably foreseeable or for losses arising from events outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud or for any consumer rights that cannot lawfully be restricted.

Nothing in these Terms affects your statutory rights.

14. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, carrier disruption, customs delays, supplier disruption, technical failures, government action, labour disputes or other unforeseeable events.

Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products or legal requirements.

The latest version will be posted on this page with the updated date.

Changes will not affect rights that have already arisen before the updated Terms take effect, where applicable.

16. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable consumer law requires otherwise.

If you are a consumer, you may also have additional rights under the mandatory consumer-protection laws of the country in which you live.

17. Contact Us

For questions about these Terms or your order, please contact:

PeakArc
Email: peakarc.shop@gmail.com