Return & Refund Policy

Last updated: 26 August 2026

At PeakArc, we want you to be satisfied with your purchase. This Return & Refund Policy explains how cancellations, returns, refunds and faulty or incorrect products are handled.

Nothing in this policy limits or excludes any rights you have under applicable consumer law.

1. Cancelling an Online Order

For eligible online purchases, you generally have the right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days of receiving your goods. After notifying us, you generally have a further 14 days to return the goods.

To cancel an order or request a return, contact us first at:

Email: peakarc.shop@gmail.com

Please do not send an item to an address shown on the parcel, supplier documentation or another third-party address unless PeakArc has specifically instructed you to do so.

2. Change-of-Mind Returns

If you are returning an item because you have changed your mind, ordered the wrong item, or otherwise no longer want it, you are generally responsible for the direct cost of returning the item.

You should take reasonable care of the product while deciding whether to keep it. You may handle and inspect the product as you reasonably would in a shop.

Where the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may be entitled to make a corresponding deduction from the refund where permitted by law.

3. Faulty, Damaged, Incorrect or Misdescribed Products

If your product:

• arrives damaged;

• is faulty or defective;

• is materially different from its description; or

• is the wrong product,

please contact us as soon as reasonably possible at peakarc.shop@gmail.com.

Please include your order number and, where useful, photographs or other information showing the issue.

Where a product does not meet your legal rights, PeakArc will provide the remedy required by applicable consumer law. Depending on the circumstances, this may include a repair, replacement, refund or another appropriate remedy.

Where PeakArc is responsible for the issue, we will cover the appropriate return costs in accordance with applicable law.

4. How to Request a Return

Do not return an item before contacting us.

To request a return or cancellation, email:

peakarc.shop@gmail.com

Please provide:

• Your order number

• Your full name

• The product concerned

• The reason for the return, where applicable

• Photographs or other evidence if the product is damaged, faulty or incorrect

Once we have reviewed your request, we will provide the appropriate return instructions and return address.

The return address may vary depending on the product and fulfilment arrangement. Customers should only use the return address provided directly by PeakArc.

5. Return Condition

Returned goods should be in a condition consistent with reasonable inspection of the product.

Please return the product with its original accessories, packaging and components where reasonably possible.

This does not remove your legal right to inspect or handle goods as reasonably necessary to establish their nature, characteristics and functioning.

6. Refunds

Where you are legally entitled to a refund following cancellation, we will process the refund within the applicable legal timeframe.

For a standard cancellation, we will generally refund:

• The purchase price of the returned product; and

• The cost of the least expensive standard delivery option originally offered, where required by law.

We are not required to refund an additional amount paid for a more expensive delivery option where you selected an upgraded service.

Refunds will normally be made using the same payment method used for the original transaction.

Where permitted by law, we may wait to issue the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

7. Refunds for Faulty or Incorrect Products

Where a product is faulty, damaged, incorrect or otherwise does not conform to your legal rights, PeakArc will provide the remedy required by applicable law.

Where a return is required in these circumstances, PeakArc will cover appropriate return costs as required by law.

8. Products Subject to Legal Exceptions

Certain products may be excluded from ordinary cancellation rights where a legal exception applies, including certain sealed goods where returning them after opening would be inappropriate for health or hygiene reasons.

Where an exception applies, we will provide the required information before or at the time of purchase.

9. Exchanges

We do not currently offer guaranteed exchanges for a different product, colour or variant.

Where an exchange is not available, you may be able to return the original product where you have a legal right to do so and place a new order.

10. Sale and Promotional Products

Products purchased during a sale or promotional period remain subject to the same applicable statutory consumer rights.

A reduced price does not remove or reduce your legal rights.

11. Orders That Have Already Been Dispatched

If you contact us after an order has entered the fulfilment or dispatch process, cancellation may not always be possible before delivery.

Where cancellation before delivery is not possible, you may exercise any applicable cancellation or return rights after receiving the goods.

12. Unclaimed or Refused Deliveries

If a customer refuses delivery or fails to collect a package without first contacting PeakArc, this does not automatically constitute a valid cancellation or refund request.

Please contact us so that we can advise you on the appropriate next steps.

Any refund or return will remain subject to applicable consumer law.

13. Abuse of Returns Policy

PeakArc reserves the right to investigate unusual or potentially fraudulent return activity.

We may request reasonable information or evidence where necessary to establish the validity of a return, refund or product-related claim.

Nothing in this section affects your statutory consumer rights.

14. Contact Us

For all return, cancellation and refund enquiries:

PeakArc
Email: peakarc.shop@gmail.com

Please contact us before sending any return so that we can provide the correct instructions and return address.