Shipping policy
Shipping Policy
Last updated: 27 August 2026
At PeakArc, we aim to make shipping as clear and straightforward as possible. This Shipping Policy explains where we currently ship, how shipping charges are calculated, and what you can expect after placing an order.
1. Where We Ship
PeakArc initially ships to selected international destinations, including the United Kingdom and United States.
We plan to expand our available shipping destinations over time.
Available destinations may vary depending on the product and the shipping options available for that product. The countries available for your order will be shown during checkout.
If your country is not available at checkout, we are currently unable to fulfil orders to that destination.
2. Shipping Charges
Shipping is not included in the product price unless explicitly stated otherwise.
Shipping charges are calculated according to factors such as:
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Delivery destination
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Product ordered
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Available shipping method
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Shipping route and fulfilment requirements
The applicable shipping charge will be shown at checkout before you complete your purchase.
Because shipping costs can vary between products and destinations, the amount charged for one product or destination may differ from another.
3. Processing and Delivery Times
Orders are processed after payment has been successfully received.
Estimated delivery times vary depending on the product, destination and shipping method selected.
Where available, an estimated delivery timeframe will be shown during checkout or in your order information.
Estimated delivery times are not guaranteed and may be affected by circumstances outside our reasonable control, including:
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Carrier delays
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Customs processing
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Weather or natural events
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Supplier or fulfilment delays
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Transport disruptions
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Incorrect or incomplete delivery information
We will make reasonable efforts to ensure your order is processed and delivered within the estimated timeframe provided.
4. Tracking
Where the selected shipping method provides tracking, tracking information will be provided once it becomes available.
Tracking information may take some time to become active after an order has been dispatched.
5. Customs, Duties and Taxes
For international orders, customs duties, import taxes or other charges may apply depending on the destination and the applicable laws.
Where such charges are not included in the amount displayed at checkout, they may be the responsibility of the customer.
PeakArc does not control customs authorities, import requirements or the amount of any applicable customs duties or taxes.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their country.
6. Delivery Address
Please make sure that your delivery address is complete and accurate when placing your order.
PeakArc is not responsible for delays, failed deliveries or additional costs caused by incorrect, incomplete or outdated delivery information supplied by the customer.
If you realise that your delivery information is incorrect after placing an order, contact us as soon as possible at:
Email: peakarc.shop@gmail.com
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or dispatch.
7. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We may ask for your order number and delivery information so that we can investigate the shipment.
Where tracking is available, we may also use the carrier's tracking information to investigate delivery progress.
If an order is confirmed as lost or otherwise requires a remedy under applicable consumer law, PeakArc will provide the appropriate remedy.
8. Damaged Packages or Products
If your order arrives visibly damaged, or the product inside is damaged, faulty or incorrect, please contact us as soon as reasonably possible at:
Please include your order number and photographs or other information that may help us investigate the issue.
Your statutory consumer rights are not affected by this policy.
9. Split Shipments
If an order contains products that are fulfilled separately, you may receive more than one parcel and those parcels may arrive at different times.
You will not be charged additional shipping solely because an order is split into separate shipments unless an additional charge was clearly presented and accepted at checkout.
10. Shipping Availability
Some products may not be available for delivery to every country.
Shipping availability, shipping charges and available delivery methods may therefore differ between products.
If a particular product cannot be shipped to your selected destination, that product will not be available for purchase to that destination.
11. Changes to Shipping Information
We may update shipping options, delivery estimates and charges where necessary to reflect changes in suppliers, fulfilment routes, carriers or available destinations.
The shipping information shown at checkout at the time of purchase will apply to your order, subject to applicable law.
12. Contact Us
For shipping questions, delivery issues or tracking enquiries, please contact:
PeakArc
Email: peakarc.shop@gmail.com