Privacy policy

Last updated: 26 August 2026

PeakArc operates this store and website, including the related content, features, tools, products and services available through it (the “Services”). PeakArc uses Shopify to provide and operate the Services.

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and the choices and rights available to you.

By using our Services, you acknowledge that you have read this Privacy Policy. We may update this Privacy Policy from time to time and will publish the updated version on this page.

1. Personal Information We Collect

Depending on how you use our Services, we may collect or process the following types of personal information:

  • Contact information, such as your name, email address, telephone number, billing address and delivery address.

  • Order and transaction information, including products you purchase, return or cancel, order history and transaction details.

  • Payment information, including payment method and payment-related information. Payment details may be processed directly by our payment providers.

  • Account information, if you create an account with us.

  • Communications, including information you provide when contacting customer support.

  • Device and technical information, such as your IP address, browser type, device information and network information.

  • Usage information, such as how you interact with and navigate our website.

We may also use cookies and similar technologies as described in our cookie or privacy settings.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you browse our website, place an order, create an account, contact us or otherwise provide information.

  • Automatically when you use our website, including through cookies and similar technologies.

  • From service providers and other third parties that help us operate the Services.

3. How We Use Your Personal Information

We may use your personal information for purposes including:

Processing and fulfilling orders

We use your information to process payments, fulfil and deliver orders, provide order updates, process returns or refunds, and provide customer support.

Lawful basis: Processing is necessary for performing a contract with you or taking steps at your request before entering into a contract.

Operating and improving our Services

We may use information to operate, maintain, improve and personalise our website and services, understand how customers use the site, and improve our products and customer experience.

Lawful basis: Where applicable, our legitimate interests in operating and improving our business and Services.

Fraud prevention and security

We may use information to protect our customers and business, detect and prevent fraud, investigate suspicious activity, and maintain the security of our Services.

Lawful basis: Our legitimate interests in protecting our business and customers and, where applicable, compliance with legal obligations.

Marketing

Where permitted by law and where you have provided any consent required, we may send promotional communications or provide personalised advertising.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication.

Lawful basis: Consent where consent is required, or another lawful basis where permitted by applicable law.

Legal and regulatory requirements

We may process personal information where necessary to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our terms and policies, or protect our legal rights.

Lawful basis: Compliance with a legal obligation or our legitimate interests, as applicable.

4. How We Share Personal Information

We may share personal information with service providers that help us operate our business, including:

  • Shopify, which provides our ecommerce platform.

  • Payment processors and payment service providers.

  • Fulfilment, shipping and delivery providers.

  • Technology, hosting, analytics and customer-support providers.

  • Professional advisers and other service providers where reasonably necessary to operate our business.

We may also disclose personal information where required by law, legal process or a valid governmental request, or where necessary to protect our rights, customers or business.

We do not sell your personal information as a standalone product.

5. Shopify

Our store is powered by Shopify. Shopify processes information relating to your use of our Services in order to provide and improve its platform and related services.

Information submitted through our store may be processed by Shopify and other service providers in countries outside the country where you live.

For more information about how Shopify handles personal information, see Shopify’s privacy information:

https://www.shopify.com/legal/privacy

6. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where required by applicable data protection law, we will use appropriate safeguards for international transfers of personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes and enforce our agreements.

The retention period depends on the type of information and the reason it was collected.

8. Your Privacy Rights

Depending on your circumstances and the law that applies to you, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete personal information in certain circumstances.

  • Ask us to restrict certain processing in certain circumstances.

  • Object to certain processing.

  • Request portability of certain personal information.

  • Withdraw consent where we rely on consent as our lawful basis.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights or ask questions about your personal information, contact us using the details below.

9. Complaints

We encourage you to contact us first if you have concerns about how we use your personal information.

You may also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Information about making a complaint is available at:

https://ico.org.uk/make-a-complaint/

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and, where applicable, support marketing and advertising.

You can manage certain cookie preferences through the cookie or privacy controls made available on our website.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third parties. We recommend reviewing their privacy policies before providing them with personal information.

12. Children's Privacy

Our Services are not intended to knowingly collect personal information from children. We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements or data-processing practices.

When we make changes, we will update the “Last updated” date at the top of this page.

14. Contact Us

For questions about this Privacy Policy or our use of personal information, contact us:

PeakArc
Email: peakarc.shop@gmail.com

You can contact us at any time using the email address above.